Privacy Policy

1. Who We Are

Fidani Plast is a company specialized in the production, sale, and installation of doors, windows, facades, and other solutions for residential and business buildings.

For any questions related to privacy, you can contact us at:

2. What Data We Collect

We may collect the following personal data when you contact us or use our website:

• Name and surname
• Phone number
• Email address
• Message or request you send us
• Information about your project, such as measurements, location, type of product or service
• Photos or documents that you send us voluntarily for an offer or consultation
• Technical data such as IP address, device, browser, and cookies

We do not request sensitive personal data, such as health, political, religious, or other similar information.

3. How We Use Your Data

Your data is used only for lawful and necessary purposes, such as:

• To respond to your requests
• To prepare offers for products or services
• To organize measurements, consultations, or installation
• To communicate with you regarding your project
• To improve our services and website
• To fulfill legal and administrative obligations
• For security and prevention of misuse on the website

We do not sell, rent, or use your data for unauthorized purposes.

4. Legal Basis for Processing

We process your data based on:

• Your consent, when you fill out the form or contact us voluntarily
• The need to prepare an offer or provide a service
• Our legitimate interest in communication, security, and service improvement
• Legal obligations, when required by law

5. Cookies and Similar Technologies

Our website may use cookies to improve website functionality and to understand how visitors use it.

Cookies may be used for:

• Basic website functionality
• Saving user preferences
• Website visit analytics
• Integrations such as Google Maps, social media, or analytics tools

You can block or delete cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

6. Google Maps and Third-Party Services

Our website may use third-party services, such as Google Maps, to display our location or make it easier for customers to contact us.

These services may collect technical data, such as your IP address or information about your device. Their use is also governed by the privacy policies of the respective providers.

7. Who We May Share Data With

Your data may be shared only when necessary, with:

• Fidani Plast staff
• Installation or transport partners, when required to provide the service
• Technical service providers, such as hosting, website maintenance, or email providers
• Public institutions, only when required by law

All parties that have access to data must handle it carefully and confidentially.

8. How Long We Store Data

Personal data is stored only for as long as necessary for the purpose for which it was collected.

Offer requests and customer communications may be stored for a reasonable period for project follow-up, customer service, or administrative reasons. Documents related to invoicing, contracts, or legal obligations are stored according to the periods required by law.

9. How We Protect Data

We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, alteration, or misuse.

However, no data transmission over the internet can be guaranteed to be 100% secure. For this reason, we recommend that you do not send highly sensitive information through online forms.

10. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of data, when permitted by law
• Object to the processing of your data
• Request restriction of processing
• Withdraw your consent at any time, when processing is based on consent
• File a complaint with the relevant authority for personal data protection

To exercise these rights, you can contact us using the contact details listed above.

11. Marketing and Promotional Communications

We may send you information about our products, offers, or services only if you have given consent or if we have a lawful basis for this communication.

You can request at any time to stop receiving promotional communications from us.

12. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal data from persons under the legal age. If we become aware that we have collected such data without proper consent, we will take steps to delete it.

13. Changes to This Policy

Fidani Plast may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements.

The latest version will always be published on this page, together with the update date.

14. Contact

For any questions, requests, or concerns regarding privacy and personal data protection, you can contact us at: